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Dealing with Difficult Customer Situations
Today customers are using various communication channels. Companies are on a tighter budget and work with limited resources. But the customer has to be satisfied under all circumstances, the customer complaints increase over time, making it important for companies to deal with problematic customer situations. The company needs to identify the problems and understand the expected outcome and impact on the company.
This course helps you in handling complex and challenging situations with energy and confidence to ensure that your company delivers exceptional customer service.
Who Can Apply?
- Anyone dealing with customers
What This Course Has To Offer?
The course will enable you to:
- Understand the negative outcomes when you lack the potential to handle difficult situations
- Learn why customers are ‘difficult’
- Improve your listening and questioning skills
- Make you communicate professionally and with calm
- Confidence in technique application and tactical dealings
By attending this course, you can:
- Know the perspective of a ‘difficult’ customer
- Confidently handle the challenging and demanding customers
- Apply and implement the pre-planned tips and techniques
- Learn from the case studies and get feedback in handling complex situations
- Duration: 1 day
- Cost: 12000/- pkr
Note: Students can avail 10% as group discounts