Today customers are using various communication channels. Companies are on a tighter budget and work with limited resources. But the customer has to be satisfied under all circumstances, the customer complaints increase over time, making it important for companies to deal with problematic customer situations. The company needs to identify the problems and understand the expected outcome and impact on the company.
This course helps you in handling complex and challenging situations with energy and confidence to ensure that your company delivers exceptional customer service.
The course will enable you to:
By attending this course, you can:
Note: Students can avail 10% as group discounts
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