Managing Exceptional Customer Service

It is highly critical for the companies to offer quality customer service in the current economic scenario along with fulfilling the ever-increasing customer demands. This course teaches you of ways to retain the loyal customers and deliver quality customer experience. It enables you to develop the skills and knowledge necessary for developing a productive team – capable of achieving the desired goals. It enables you to effectively examine the team progress by developing loyal and interactive customers.

Who Can Apply?

• Managerial level employees
• Customer service teams

What This Course Has To Offer?

The course will enable you to:

• The significance of customer service and the company role in offering exceptional service
• Understand the organizational culture and ways to improve the internal service
• The leader’s role to guide the team through development stages
• Introduce and polish the skills to maintain and improve the customer service
• Learn the basics of negotiating effectively for favorable results
• Merge and share the customer service objectives
• Understand the customers perspectives through the valuable feedback
• Learn how to lead exceptional teams

Salient Features:

By attending this course, you can:

• Guide your team with confidence to deliver exceptional customer service
• Retain the existing and attract the new customers through quality feedback
• Developing satisfied customers- loyal brand ambassadors
• Implement strategic techniques to understand customer perception and deliver better than before

Course Details:

• Duration: 1 day
• Cost: 12000/- pkr

• Note: Students can avail 10% as group discounts

For Registration:

Call: 021-37130092

Email: [email protected]

Head Office: 9th Floor
National IT Park, Caesar’s Tower,
Shahrah-e-Faisal, Karachi 74200