Customer Service Professionals

Customer satisfaction is the ultimate goal of every organization. A better customer support service ensures a higher brand loyalty. At NIST, we train professionals in gaining in-depth insight on dealing with customers and alleviating their concerns. In these courses, we focus on ‘Customer Relationship’ and how it helps you establish an authority of a brand. These courses train you in dealing with clients to give them with a memorable customer experience.

• Delivering Customer Service Excellence
• Building a customer service strategy
• Customer Relationship Management
• Managing Customer Services in a Transforming Environment
• Managing Exceptional Customer Service
• Effective Call Centre Management
• Customer Insight
• Channel Shift for Public Sector Organizations
• Dealing with Difficult Customer Situations
• Effective Credit Control